Frequently Asked Questions.
01. Product
No, the nutrients are for all types of farming setups, excluding aquaponics.
The nutrients work very well with living soil. As roots have to chelate what they eat, when you feed nutrients with living soil, while the roots are busy chelating the living soil, they are also being fed the chelated nutrients.
Yes, it is preferable to use both of EC and PH Pens, however the Grow Series, when added to municipal water should come out with a PH in 5.8-6.2
We recommend starting with the Grow Series, and upgrade your grow once happy.
We highly recommend taking up the opportunity to chat directly to our Grow Expert for guidance. For first time customers, we offer the first 10 mins free, check out your email for a coupon code.
02. Shipment and Delivery
We ship the product within 2-3 days, and the product will arrive within a couple hours to 1-3 days depending on your distance from your location in South Africa.
You can track your delivery here
or directly on the Courier Guys Order tracking website
Give it 10 days, and reach out to the courier service (Courier Guy), and us via [email protected], make sure to include relevant info such as your invoice, and email associated with the order.
03. Returns and exchanges
Yes, you can return micronutrients and additives, as long as the products meet the follow conditions:
- Purchased in the last 7 (seven) days
- Unopened
- In their original packaging
- Undamaged
Email [email protected] within 7 (seven) days of receiving the product, with the following:
- Your invoice
- a reason for return
- a picture of the products
We will respond with delivery details, and you will pack and ship the product.
Once received the products will be assessed.
If the refund is approved, we will refund to the same payment method within 7 (seven) days.
Yes you can exchange products, but the products need to meet the following conditions:
- Purchased in the last 7 (seven) days
- Unopened
- In their original packaging
- Undamaged
04. Shopping Assistance
If this is your first time here, welcome, if you are a bit confused and are just starting out. Start with the Grow Series, and chat to our Grow Expert for further advice. All first time customers get a 10 minutes free one-on-one call to assist.
Checkout our contact page for details on how to contact us.
Alternatively if you are looking for grow and farming advice, book a time with our Medical Cannabis Grow Expert. First time customers get 10 minutes free.
For larger order or bulk sizing, please contact [email protected]
We have a website dedicated to wholesale of our products.
Visit: Advanced Hydro WholeSale